I purchased the TEYES LUX ONE for my 2018 Audi Q5, expecting it to be a significant upgrade over the factory system. Unfortunately, my experience was extremely disappointing.

The unit had several serious issues:

Phone call echo: During calls, the person on the other end could hear their own voice coming back through the car speakers. This happened with both Bluetooth and Apple CarPlay. I tested both the built-in and an external microphone, but the problem remained.

Rear camera: Automatic switching to the factory rear camera was unreliable. In many cases, the screen remained black when shifting into reverse.

Sound quality: Audio quality was noticeably worse compared to the original Audi system.

I spent considerable time troubleshooting these problems with technical support. TEYES eventually acknowledged that the call echo was a firmware issue.

I ultimately had to remove the unit and return it to Australia. TEYES approved a full refund, including the return shipping cost. However, despite the package being successfully delivered on October 9, 2026, I am still struggling to get my refund.

I have contacted technical support multiple times, emailed the representative directly, and submitted formal requests through the official website. Responses have been extremely slow, promises to process the refund have not been fulfilled, and I am still waiting for my money.

The product itself was disappointing, but the way TEYES handles defective products and refunds has been even more frustrating.

I cannot recommend this product or the company's customer support.