Prepare useful photos and a fault video for TEYES support
Clear photos and a short fault video help support understand your exact installation.
Before taking photos
Park safely and keep the vehicle stationary. Note the exact unit model and vehicle year, trim and original audio system. Do not dismantle unfamiliar trim just to obtain a photograph; arrange installer help if access is required.
Photograph the setup
Provide a wide dashboard view, the original radio if available, and the supplied frame. Where safely accessible, photograph connector shapes and harness/CAN labels clearly. Show the actual vehicle rather than an example found online. Do not disconnect or modify wiring for the photograph.
Record the fault
Make a short clip showing the action and the result. Explain what should happen and what happens instead. For audio issues, say whether you are using Bluetooth, projection or a native app. For intermittent problems, note the conditions and frequency rather than trying to reproduce them while driving.
Protect your information
Keep customer faces, number plates, addresses, saved map locations and phone notifications out of the recording. Send serial numbers, purchase references and activation information privately to support, never in a public forum.
Include your test history
List each check separately with its result. If something worked briefly and failed again, say so. Use the contact form’s Technical enquiry type.