Troubleshooting by Symptom

Find the right check.

A symptom index linking to TEYES installation and fault-finding guides.

Choose the symptom first, then confirm that the linked instructions apply to your exact model and vehicle. Before a reset or card format, save information or recordings you need.

The unit will not start, or only starts while reset is held

Check the model-specific battery, accessory and ground supplies with your installer. For the G3 symptom, follow the power guide.

Power-testing guide

Reverse view is black, green, frozen or does not switch

Match your symptom to the reverse-camera guide. Camera video, camera power and the reverse trigger are separate checks.

Reverse-camera problems

360 activation fails

Use the CC4 Pro activation process. If a code is rejected, contact support privately; do not post the code or serial.

CC4 Pro 360 activation

Steering controls or vehicle functions do not respond

Follow the CANbus checks for your exact model and decoder. A registered decoder does not establish that every vehicle function is configured correctly.

CANbus fault finding

CarPlay or Android Auto will not connect

Check the connection method supported by your model, the correct connection and a working data cable where required.

CarPlay & Android Auto fault finding

LUX One factory radio works but Android audio is silent

For kits using the original vehicle AUX audio path, check the original-system source selection. Other audio paths require different checks.

LUX One Android-audio checks

The DVR stops recording or its app freezes

Follow the DVR guide, including connector and compatible memory-card checks. Save required recordings before formatting.

DVR fault finding

A firmware update fails or you need the correct update method

Use the guide for your exact model. CC3 / LUX One and the CC4 range have separate update instructions.

Firmware resources

You need to connect the original microphone

Use the factory-microphone guide only for its named models. CC4 Pro digital and CC4 / CC4L analogue microphones are different.

Factory-microphone guide

Still need help?

Send support the exact unit model, vehicle year and trim, software version, clear fault description and what you have already tried. Share purchase information privately. Do not post customer contact details, activation codes or serial numbers in the forum.